Quality Policy

The general guidelines of SETROSON’s Quality Policy are:

Ensure that the products supplied to our customers are safe, reliable, and compliant with applicable specifications, standards, and regulatory requirements, directing all SETROSON activities toward the identification, understanding, and fulfilment of customer needs. This principle is equally applicable at the individual or departmental level, where any recipient of one’s work output must be regarded as an internal “customer.”

• Supply products whose quality-to-price ratio meets or exceeds our Customers’ expectations.
• Maintain permanent communication with customers, working jointly to enhance the quality and effectiveness of our services.
• Conduct detailed evaluations of the organisation’s process management, in line with the process approach required by the Quality Management System.
• Reduce failures and nonconformities, thereby minimising the costs of non-quality.
• Establish preventive actions and continuous improvement programmes, aligned with risk-based thinking and not limited solely to detection activities.
• Train, motivate, and involve all personnel in the management, implementation, and continual improvement of the established Quality Management System.
• Escrupuloso cumplimiento de los códigos y reglamentos aplicables (Reglamento de Baja Tensión, etc.), de modo que en ningún caso se puedan producir daños físicos a clientes, utilizadores, terceros o personal de SETROSON.